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Terms and Conditions

Prices

All prices are in Pounds Sterling. As we're a UK registered company, this makes our taxes a whole lot easier. If you wish to convert Pounds into your local currency the following website will give you an indication of equivalent price: xe currency convertor

Stock

We only sell brand new products, not used items.

Most products are carried in stock and can be dispatched quickly. Items which are not on site can take longer to be ready for dispatch. We will try and keep you informed of the progress of your order. When an item is pre-ordered and money is taken for that item (as we use Paypal, this is standard), an expected shipping date will be communicated explicitly with the customer prior to purchase.

Delivery Time

When we have the items of your order in stock it is dispatched quickly. In the UK we use Royal Mail First Class Post, for exports we use standard Air Mail unless instructed otherwise. We send you an email when your order has been dispatched.

On average:

  • UK customers - Orders should be with you within 1 - 3 working days after dispatch.

  • European customers - Orders should be with you within 3 – 4 working days after dispatch.

  • Rest of World customers - Orders should be with you within 5 - 7 working days after dispatch.

Sending The Order

Find the item you want to buy, add it to your cart and pay for it. You will receive an order confirmation once your order has been accepted; [this email will tell you that you're due to receive a second email when we dispatch your order.]

We use Paypal to process our transactions. They're reliable and you don't need an account in order to use them.

Cancellations

If you want to cancel your order, please notify us as soon as possible. It may be that your order has already been dispatched so we are unable to stop it. We cannot guarantee to cancel items from an order. The only opportunity we have to cancel is when waiting for product that is out-of-stock. Cancellation requests must be received by email to pipshuck@btinternet.com

Guarantees and Returns

All items are guaranteed to be brand new and should reach you in perfect condition.

We will only replace items that are defective, or sent in error. Please see our Refund Policy for more information.

This is subject to you notifying us within five working days of receipt of the goods and giving a description of the damage / defect. Do not send items back without our permission. Report faulty items by email to pipshuck@btinternet.com  and we will send you return instructions.

Governing Law and Jurisdiction

These conditions are governed by and construed in accordance with the laws of England and Wales. You agree, as we do, to submit to the non-exclusive jurisdiction of the English courts.

 

Contact details

email: pipshuck@btinternet.com. Tel: 01993 851041

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an Eye Division site
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